Privacy Policy

Save-Disc Data Recovery ("we," "us," or "our") operates save-disc.ca and provides data recovery services in Montreal, Quebec, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or services. By using our services or submitting information to us, you agree to this policy.

1. Information We Collect

Contact Information: When you contact us (via form, phone, or email), we may collect your name, email address, phone number, and the content of your message.

Device Information: For quote and service purposes, we may collect device type, brand, model, and a description of the issue. We do not access or extract data from your device without your explicit authorization.

Website Usage: Our website may collect basic information such as IP address and browser type for technical and security purposes. We do not use tracking cookies for advertising.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and data recovery services
• Communicate with you about your case
• Improve our services and website
• Comply with applicable laws and regulations

3. Data Recovery – Confidentiality & Security

Confidentiality: All data on devices submitted for recovery is treated as strictly confidential. Our staff does not access, view, or use your data for any purpose other than performing the recovery service you requested.

Secure Handling: Devices are stored in a secure, controlled environment. We use industry-standard procedures to protect your media and data during the recovery process.

No Retention of Recovered Data: Once recovery is complete and data is delivered to you, we do not retain copies of your recovered data unless you explicitly request otherwise in writing.

Device Return or Disposal: Devices are returned to you upon request. If you choose not to retrieve a device, we may securely dispose of it in accordance with our internal procedures. We are not responsible for data remaining on devices after they leave our possession.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose information only:

• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• With your explicit consent

5. Data Retention

We retain contact and service-related information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Recovered data is not retained after delivery unless otherwise agreed in writing.

6. Your Rights (Quebec & Canada)

Under Quebec's Law 25 and PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent where applicable
• File a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at the address below.

7. Limitation of Liability

Data recovery involves inherent risks. While we use best practices and professional equipment, we cannot guarantee recovery in all cases. Our liability is limited to the amount paid for the recovery service. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or the loss of data.

8. Third-Party Services

Our website may use third-party services (e.g., hosting, form processing). These services have their own privacy policies. We are not responsible for the practices of third parties.

9. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, to exercise your rights, or to file a complaint:

Save-Disc Data Recovery
3435 Avenue Laurier Est
Montréal, QC H1X 1V4
Phone: (438) 368-9193
Email: info@save-disc.ca

Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca